Accessibility Policy

Summary has been designed to make the site easy to use and enjoyable, no matter what browser you choose to use, and whether or not you have any disabilities.

The site's layout takes into account users who are blind or visually impaired by providing the option to skip navigation and clear use of menus.

If you have difficulties using a mouse, the site can be navigated using only a keyboard.

The content has been written and formatted to make it accessible. By use of headings, short sentences, meaningful links and keyboard navigation.

Alternate text is used for all images and text can be resized.

Where possible other forms of media such as video, audio files and flash will be accompanied by a clear alternative version in text.

The site has been designed to meet relevant technical specifications to ensure the widest possible compatibility.

To contact please email (ROI) / (UK)

Core tasks users should be able to achieve with

All users should be able to:

  • Find out what is about
  • Find out what presents can be bought from
  • Find out how the money raised from is used
  • Find out how to contact Concern by telephone, email and post.
  • Order presents from including personalising an e-card

without help wherever possible. In the event that users are not able to do one of the above tasks, the helpline number and contact us link is available on every page of

Contact Details and procedures

Email: (UK) / (ROI)
To order by phone: 0800 032 4001 (UK) / 1850 458 400 (ROI)
To request a catalogue click here

All enquiries will be dealt with promptly in three working days and every effort will be made to resolve any issues.

Maintenance & ongoing review

This site was reviewed for accessibility upon completion and will be reviewed annually.